Terms of service

Terms & Conditions
Last updated: 20.03.2026

1. General Information

This website is operated by EVL PPY SRL, a company registered in Romania.

Company details:

  • Company Name: EVL PPY SRL

  • Registration Number: J12/160/2015

  • VAT ID: RO34003125

  • Address: Str. Nicolae Steinhardt 8, Corp F, Et. P, Ap. Birou A, Cluj-Napoca, Romania

Contact: 📩 hi@hero.you

By accessing or purchasing from hero.you, you agree to be bound by these Terms & Conditions.

2. Eligibility

Our services are intended for individuals 18 years or older.

By using this website, you confirm that:

  • You are at least 18 years old

  • You have the legal capacity to enter into a binding agreement

3. Nature of the Service

Hero.you provides personalized digital and/or physical products generated based on content uploaded by users (including images).

Due to the custom nature of our products:

  • Each order is unique

  • Results may vary depending on the input provided

4. User Content & Responsibility

When uploading images or content, you represent and warrant that:

  • You own the content or have full legal rights to use it

  • You have consent from any identifiable person in the image

  • In the case of children, you are the parent or legal guardian or have explicit authorization

You agree not to upload:

  • Illegal content

  • Offensive, abusive, or harmful material

  • Content that infringes intellectual property rights

We reserve the right to refuse or cancel orders that violate these rules.

5. License to Use Content

By uploading content, you grant us a limited, non-exclusive, worldwide, royalty-free license to:

  • Use

  • Modify

  • Process

  • Reproduce

your content solely for:

  • generating your personalized product

  • operating and improving our services

We do not claim ownership of your content.

6. AI-Generated Content Disclaimer

Our products may be created using automated and AI-based technologies.

You acknowledge that:

  • AI-generated outputs may vary

  • The final result depends on the quality and nature of the uploaded content

  • Results are not guaranteed to be identical to expectations or previews

7. Orders & Payments

All payments are processed securely via third-party providers (e.g., Stripe, PayPal).

By placing an order, you agree that:

  • All provided information is accurate

  • You are authorized to use the payment method

We reserve the right to cancel orders suspected of fraud.

8. No Refund Policy (Important)

Due to the personalized nature of our products:

🚫 All sales are final once production has started.

We only offer refunds if:

  • The order has not yet been processed or produced

We do not offer refunds for:

  • dissatisfaction with the result

  • subjective expectations

  • incorrect images provided by the user

9. Revisions & Changes

We may, at our discretion, allow limited revisions.

However:

  • We are not obligated to provide unlimited edits

  • Additional changes may incur extra costs

10. Delivery

Delivery times are estimates and may vary.

We are not responsible for delays caused by:

  • shipping carriers

  • customs

  • external factors beyond our control

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid for the order

12. Intellectual Property

All website content (excluding user-uploaded content), including:

  • design

  • text

  • branding

  • visuals

is owned by Hero.you and may not be used without permission.

13. Account & Abuse

We reserve the right to:

  • suspend or terminate access

  • cancel orders

if we detect abuse, fraud, or violation of these Terms.

14. Privacy

Your use of the website is also governed by our Privacy Policy.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable international laws.

We reserve the right to determine jurisdiction depending on the user's location.

16. Changes to Terms

We may update these Terms at any time.

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